Refund policy

Satisfaction Guarantee

We want you to be happy with your purchase. If you’re not completely satisfied with your NBI order, follow the return instructions below to receive a full refund, excluding shipping charges where applicable. 

But we’re going even further to stand behind our products. Dr. Neustadt started NBI because he needed products to help his patients. That’s why NBI products give demonstrable results. So we’ve taken that research and 15 years of experience shipping dietary supplements to people in more than a dozen countries and created unmatched guarantees for our products.

General Refund and Return Policy

If you’re not thrilled with any of our NBI dietary supplements for any reason, return the bottle (even if empty) within 60 days of receipt of purchase for a refund of your purchase price (less any applicable shipping charges). In addition to this 60-day refund policy, additional guarantees for individual products, including Osteo-K, Osteo-K Minis, Osteo-MK4, Best Catch Omegas, Brain Blend, and NattoPine, are below. 

To make sure that we can issue your refund quickly, please follow the return instructions.

  • NBI refunds the purchase price of NBI dietary supplements purchased directly from the NBI online store (www.nbihealth.com). If you bought NBI nutritional supplements through a different website or company, you must contact that company for your refund.
  • Customers are responsible for shipping items back to NBI.
  • NBI will refund the purchase price for the dietary supplements. NBI does not refund shipping & handling.
  • Dietary supplements must be returned in the original containers.
  • Dietary supplements must be shipped back to NBI within 60 days of the date the product was delivered.
  • If you have the original packing slip, include that in the box when you ship back your purchase and make a note as to why you are returning the product.
  • If you don’t have your original packing slip, include a note in the box with your name, phone number and email address used when making the purchase. We use this information to lookup your account. If we can’t locate your account, we won’t be able to verify the purchase or process your refund. Please let us know on the enclosed paper why you’re returning the purchase.
  • Refunds are only given for bottles of dietary supplements shipped back to NBI. Full, unopened bottles, partially full or empty. It doesn’t matter. If you ship it back to us within 60 days after your purchase is delivered, we’ll process a refund.
  • Refunds will only be issued upon receipt of returned items to NBI and if all the requirements of this Return Policy are met.
  • Refunds are issued only to the credit card used to make the purchase.
  • Refunds are typically processed within 5 business days of receiving the products back into our warehouse.

Ship items to: NBI Returns Department, 7860 Paramount Blvd, Pico Rivera, CA 90660.